Frequently asked questions

Our new Farmologie range is designed specifically for the needs of adult skin. However, the products are still safe to use on children above 3 years old. As with any product, we recommend younger children use the products with adult supervision and you complete a patch test 24 hours before first use on sensitive and eczema prone skin. You can see our child and baby Childs Farm range here.

All Farmologie products are dermatologist approved as suitable for dry and sensitive skin and also safe for people who may be prone to eczema. However, Farmologie products are not a medicine or a treatment for eczema.

Farmologie is our new range of luxurious products designed specifically for the needs of adult skin. We have taken some of our favourite Childs Farm ingredients and sourced additional, finest quality and naturally derived ingredients especially formulated to hydrate adults’ dry, sensitive and even eczema prone skin.

Absolutely not! we love animals and we are proud to have been awarded the Leaping Bunny certification by Cruelty Free International, which confirms that our products are cruelty free. the Leaping Bunny is the globally recognisable gold standard for cruelty free cosmetics, personal care, household and cleaning products and demonstrates that a brand is genuinely committed to removing animal testing from its supply chain.

We are proud to have been awarded The Vegan Society certification which confirms that all Farmologie products are vegan friendly.

To be a truly Halal product, there are certification schemes and manufacturing processes that need to be adhered to. While we don’t have this certification on our products, we can tell you which ingredients are ethanol based to support you with any information required. However, we can’t confirm that our full manufacturing practices adhere to the requirements in certifying as Halal. We have a list available of the different types of alcohol used within our products on the ingredients page on our website. Where ‘alcohol’ is listed on a label, this is ethanol and so these products are not suitable as Halal. the cetearyl alcohol and the benzyl alcohol we use are not traditional alcohol (ethanol) so they are suitable as Halal. The following Farmologie products do not contain ethanol alcohol: pink grapefruit moisturiser, unfragranced moisturiser, pink grapefruit hand cream, unfragranced hand cream.

All Farmologie products are formulated to be extremely gentle. However, as a common sense precaution, we always recommend a patch test be carried out at least 24 hours prior to first use of any new product – particularly if you have sensitive skin. The best places to test are inside the upper arm and behind the ear but don’t patch test on skin that’s already irritated.

A child may inadvertently drink one of our products and should this happen you will need to know what to do! We have spoken to the NHS in order to pass on their opinion about what you should do to give you peace of mind should this happen. Farmologie products are considered to be non-toxic (non-poisonous). Swallowing our products is usually not poisonous and patients will usually make a full recovery. Should your child swallow some product and have no adverse reaction (see below), you should give them small sips of water or milk. They should be absolutely fine, and it will be no problem in introducing food within an hour. You may take reassurance by calling NHS Non-emergency on 111 to discuss the condition of your child. However, if an allergic reaction occurs seek immediate medical help by calling 999.

An allergic reaction would include: 

• Vomiting
• Diarrhoea
• Irritation to the mouth
• Difficulty breathing
• Abdominal pain
• Loss of consciousness

Information to hand that will be helpful to the emergency services includes:

• The patients age, weight and condition
• The name of the product
• The time it was swallowed
• The amount swallowed

If there is a need to go to hospital, be sure to take the bottle that the child swallowed from so that the Health Care professionals can clearly see the ingredients.

Childs Farm provides this information as a general guide. Further information is available from the NHS, and essential guidance should come from your GP or other medical professionals familiar with the details of your child’s case.

We do not use palm oil or palm kernel oil directly in our products. We do use derivatives of these in our products. Where we use these derivatives, it is really important to us that we source these sustainably and that is why we are RSPO members. By choosing RSPO sources, the oil comes from a well-managed supply chain to make a more positive impact on the environment to stop deforestation and loss of habitats as well as socially to the communities who harvest this.

We are proud to have been awarded The Vegan Society certification which confirms that all Farmologie products are vegan friendly.

All Farmologie products are gluten-free. We always recommend patch testing products if you have an allergy as some of the raw materials are supplied by manufacturers who also process ingredients using gluten. Products and ingredients may also change over time so we recommend checking the label before purchasing and using any product. If you have any questions about specific products, please do get in touch with us at enquiries@farmologie.co.uk and we can help you further!

Farmologie products are not organic but contain naturally derived ingredients and our body oil contains organic coconut oil.

Parfum is a term used to describe the fragrance in a product. This can be naturally derived, synthetically derived or a combination of both. In some of our products we do use natural essential oils to fragrance the products. However, there are occasions where we use synthetically derived fragrances too, such as the strawberry in our Childs Farm strawberry and mint shampoo. This does not mean that synthetically derived fragrances are harmful and all of our products undergo extensive safety testing to ensure they are suitable for sensitive skin.

Farmologie products do not contain any nuts, although some Farmologie products contain coconut oil and shea butter. These are not classified as nuts in the UK but coconut oil is in the US. Farmologie products do not contain any seeds. We always recommend patch testing products if you have an allergy as some of the raw materials are supplied by manufacturers who also manufacture materials containing nuts and seeds. Products and ingredients may also change over time so we recommend checking the label before purchasing and using any product. Please do contact us at enquiries@farmologie.co.uk if you’d like information for specific products or ingredients and our team will be happy to share this with you!

Our products do not contain parabens, SLS, SLES or mineral oils.

The European Commission have issued guidance on what claims the industry can and cannot use on cosmetic products. One claim that we should no longer make is a “free from” claim. as a result, we have updated our packs to reflect this. The product formulations are the same ones you know and love, and we have not changed our principles on what ingredients we will and won’t use in our products.

We have a full list of the ingredients we use within our products available here. If you are concerned about a particular ingredient or would like some further information, please contact us at enquiries@farmologie.co.uk and our customer service team will be happy to check your query and help you further! Products and ingredients may change over time so we do recommend checking the label before purchasing and using any product.

The Farmologie bottles and lids are all recyclable and feature the recycling triangle on the bottom of our bottles. This means they can be simply rinsed out and placed in your recycle bin at home with your milk cartons. Our pumps can be recycled but this depends on the region so please check with your local council. Our plastic is currently made from some renewable sources and we will be increasing our recycled plastic content in our bottles in the coming year.

Sometimes our pumps get a little loose in transit. Please try tightening the neck of the pump on to the bottle, then press down with the palm of your hand and turn anti-clockwise several times and it should pop up! If this doesn’t work, please do contact us at enquiries@farmologie.co.uk with the batch number of the bottle and our team will be able to help you further.

We’re sorry to hear this. our team will be happy to take some more details and ensure you receive a replacement so please do contact us at enquiries@farmologie.co.uk.